5. What does door-to-door automobile, sport utility vehicle or truck delivery mean?
The car carrier will get as close as physically possible to your delivery area as long as it does not impair the safety of the transporter or the delivery of your automobile, motorcycle, sport utility vehicle or truck. If you live on a main road with no overhanging trees or low bridges and the streets leading to your house can accommodate trucks of that size and length, then your vehicle could be delivered close to your home. The driver of the automobile hauler should contact you by cell phone has he/she approaches your pick-up/delivery area. You should let the driver know the accessibility of the pick-up and delivery location. If accessibility is limited, you should describe a convenient location such as a local supermarket parking lot or mall with ample space to load/unload your automobile, motorcycle, hybrid car, sport utility vehicle (SUV) or truck.
6. Will my automobile, hybrid car, motorcyle, sports utility vehicle (SUV), or truck go to a vehicle transportation terminal or waiting area or auto transportation parking lot?
Perhaps, this may depend on your pick-up (and delivery) locations or your scheduled date for the pick-up (and delivery). You should request the Automobile Transporter to describe the type of service that will be provided. Because you have registered your vehicle with American Auto Transport Web Portal, you will have a choice in making the decision. By describing your specific needs in the "Special Requirements" area of the registration page - you can tell Automobile Transporters your preferences for service.
When your automobile, sport utility vehicle, hybrid car, or truck is picked-up - the carrier will examine and inspect in detail the physical exterior of the car, and describe any pre-existing damages on a bill of lading, which you must sign and acknowledge. This same inspection should be presented to you upon delivery, and you should re-inspect the car for any discrepancies. If any damage did occur during transit, please be sure to note this information on the bill of lading at the time of delivery and the driver of hauler should sign the agreement. An insurance company must have a note to the bill of lading describing the damages, including a description of the time of delivery and acknowledged that an inspection of the vehicle revealed damages. Please do not argue with the driver, but request information about the Transportation companie's insurance policy and take pictures of the vehicle if you believe extensive damage as occured.
7. Will the Automobile Transporters and car haulers perform their work with courtesy and pay carefull attention in the transportation of my automobile, hyrbrid car, sport utility vehicle (SUV) or truck? Do I need special insurance?
Most Automobile Transporters are very carefull with the delivery of automobiles, hybrid vehicles, sport utility vehicles and trucks. Why? Because they want your repeated business. You should not need special insurance. We ask all transporters who register with this web site to carry the appropriate insurance that is required under federal and state laws.
Again, another reason to use the American Auto Transport Web Portal. You have a greater selection of Automobile Transporters to choose from. However, the staff at AmericanAutoTransport.com cannot take action on your part, nor can we take action on part of the Transportation company. This web site is strictly an advertising and promotion web portal.
8. Can you put personal items in the trunk of my automobile or in the trunk of my SUVor in the trunk of my sports car?
This is a big No. Automobile Transporters are not permitted by law to transport personal belongings, as they do not have a license to transport household goods or any other types of personal goods. An Automobile Transporter can be fined a large sum per occurrence of violating American law. Furthermore, insurance policies will not cover any items left in the vehicle. Finally, most automobile transporters should reject any automobile, car, truck, sports utility vehicle that contain any items left inside the trunk or passenger cabin. Again, do NOT place personal items inside the cabin. Please do not leave any items inside the trunk of your automobile, car, sports utility vehicle or any other compartments within your vehicle.
9. How much notice is needed before you can have my automobile, hybrid car, sport utility vehicle or truck delivered?
Most Automobile Transporter would like to have 7 to 14 days of notice of for your preferred transports dates. However, because this web site is continuously updated with new information, many transporters review this web site frequently, it is possible to request the delivery of a vehicle with just a 24 hour notice.
10. What forms of payment are accepted by automobile transportation companies?
Most transporters will require a deposit in excess of $200.00. However, depending on your particular transportation needs, the deposit could be lower or much higher than the suggested amount. Final payment will be made with certified funds (i.e. cashier check or certified check) upon delivery of the vehicle.
11. What should you do if your automobile, motorcycle, hybrid car, sport utility vehicle or truck is delivered with damage?
You should not deduct monies from the delivery driver if your vehicle arrives damaged. However, you should request the driver to provide you with the companies insurance information and the amount of coverage the company carries in insurance damages for damages that occurred in transit. All claims should be handled by an independent insurance company once the auto transporter has received the signed bill of lading noting the damages and the information forward to the insurance company.
12. Do you need to supply your automibiles Tag and or registration to the driver of the automobile hauler?
No, this is not required in most cases, unless you are dropping off your automobile and need to drive it as soon as your automobile, motorcyle, sports utility vehicle, or truck is delivered.
13. Will the transporter drive my your automobile, hybrid car, motorcyle, sports utility vehicle, or truck for purposes other than loading my vehicle onto the transportion truck?
No, the driver should only drive the vehicle for loading and unloading your automobile, hybrid car, motorcyle, sports utility vehicle, or truck. No miles should be added to your automobile, hybrid car, motorcyle, sports utility vehicle, or truck.
14. How should you prepare your automobile, hybrid car, motorcyle, sports utility vehicle, or truck for shipping?
Your automobile, hybrid car, motorcyle, sports utility vehicle, or truck should be in good running condition. Transporter often recommend that a quarter tank of gasoline remain inside the your automobile, motorcyle, sports utility vehicle, or truck. If you require the transporation of a hybrid vehicle, you may leave less than a quarter tank of gasoline, however, please be sure to leave a set of the appropriate keys with the driver.
15. Your computer at home is not functioning properly and you would like technical support? Your home or business computer has been compromised and you need support?
We do not provide technical support for clients or members who have difficulty with their home or business computer systems. We will never ask you for your social security number, we will never ask you for your credit card information on this web site. We only request credit car information from automobile transporters who wish to become members to the subscription service. We do not store credit card information on this website. Our staff members at AmericanAutoTransport.com should not contact you about issues outside the transportation of your vehicle. If you determine that your computer system at home or work as been compromised, you should contact a private commercial service or you may can contact the federal government through several publicly available website to obtain additional information.
16. Can client report issues with using this website.
Yes, please be sure to let our representative know how we can improve your experience in using this website or getting your vehicle shipped across the good old USA.
17. Will American Auto Transport modify this web page in the near future?
Yes, members and clients have requested changes and improvements to this web site. We reserve the right to change or modify this website to better serve you.AmericanAutoTransport.com is a web place to help the traveling public with courteous and safe transportation information.
For more information about this website, or to provide input on the proposed customer satisfaction survey - please send an Email to our support staff by using the form on this website.
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